Consultation - Dentx Kukatpally

Cancellation Policy

We aim to provide the best possible experience for our patients. If for any reason you need to cancel a virtual appointment, we offer a straightforward refund process, as outlined below. Cancellation and Refund Eligibility - You are eligible for a full refund if you cancel your virtual consultation at least 1 hour before the scheduled appointment time. Cancellations made after this period may not be eligible for a refund or may incur a cancellation fee as per our policy. Refund Process - Once we receive your cancellation request, we will process a full refund within 2-3 working days. The refund will be issued to the original payment method used during the booking. How to Request a Cancellation and Refund - To cancel your virtual appointment and request a refund, please follow one of the methods below: a. Online: On the bookings page on our Website, follow the steps to cancel your appointment. b. Email: Send your cancellation request to chilclinic@proton.me with your name, appointment details, and reason for cancellation. Processing Time - After we receive your cancellation request, we will review and confirm the cancellation. Your refund will be processed within 2-3 working days. Depending on your payment provider, it may take an additional 5-7 working days for the refund to appear in your account. Non-Refundable Situations - Refunds are not provided in the following situations: a. Cancellations made after 1 hour of the scheduled appointment. b. Failure to attend a scheduled virtual consultation without prior notice (no-show). c. Cancellations made due to technical issues on the patient’s side (e.g., poor internet connection) unless reported in advance and rescheduled as per our policy.

Contact Details

• Dentx, Balaji Nagar, Kukatpally, Hyderabad, Telangana, India

  +919666114007

  support@ravitejapsy.com